Beginning June 1, most branches will resume regular lobby and drive-thru hours. ATMs are available 24 hours a day. If you are experiencing a fever, dry cough, shortness of breath, or other respiratory symptoms, we kindly ask that you conduct business remotely to limit exposure of our employees and other members.
Information for Our Members & Communities
The well-being of our members, employees, and the communities we serve is paramount to Communication Federal Credit Union. With the recent developments regarding COVID-19 (novel coronavirus), we would like to share the steps we are taking as an organization to safely ensure continued operations.
What We are Doing:
Lobby Closure – The lobby of the CFCU branch in Bixby is temporarily closed and will reopen for regular business hours on Monday, August 24. The drive thru remains open during regular hours.
Monitoring – CFCU’s management team meets regularly to review updated information from the CDC as well as federal, state and local agencies to ensure the well-being of personnel and continuation of critical processes.
Communicating – We are actively communicating with our employees and members to limit the potential transfer of illness and adopt best practices recommended by government agencies.
Maintaining Drive-Thru Hours – At this time, 20 branches have drive-thrus and lobbies available during regular drive-thru hours. You can refer to the Locations & ATMs page for up-to-date information on branch hours and closures.
Sanitizing – We have implemented enhanced deep cleaning of our branches and back-office facilities with an additional emphasis on common areas and high-touch surfaces.
Limiting Travel – We have restricted non-essential business travel and are actively monitoring employee travel.
Recommending Self-Service – We continue to recommend that members utilize free 24/7 remote access to their accounts through the CFCU Mobile App and Online Banking. With these digital banking tools, members can view balances and transactions, deposit checks, make payments and transfers, and pay bills.
Providing Support – If you have a need or hardship which limits your ability to interact with us, please call the credit union or send us a secure message through Online Banking. We will work to accommodate your individual needs.
Payment Deferrals – We are facilitating loan payment deferrals for members who are impacted by this situation. Please call 800.522.3535 for Consumer Loans or 844.668.4396 for Mortgage Loans if you would like to request a payment deferral. We may require documentation of the hardship to facilitate your request.
Things You Can Do
Download the CFCU Mobile App
Manage your accounts, deposit checks, and make payments remotely with the CFCU Mobile App, available on Apple App Store for iOS and Google Play Store for Android.
Utilize Online Bill Pay
Help #FlattenTheCurve by following best practices for social distancing. Online Bill Pay allows you to pay most people and businesses electronically, which also lessens the load for essential workers – including postal employees and those who process cash deposits and mailed checks.
Help is Available
Both the outbreak of COVID-19 and the measures taken to limit its spread are expected to have health, social, and economical impacts. We have compiled a list of resources to help if you are affected.
Stay Informed
Use reliable sources of information for updates and tips on how to limit the spread of COVID-19.
Economic Impact Payments
Please visit the official IRS website for information on Tax Relief and Economic Impact Payments.
Self-Service & Remote Banking
Our existing self-service options allow you to manage your accounts and perform most transactions without the need to visit a branch. Leveraging these tools can allow you to practice social distancing while managing your finances, and allows our team to focus on assisting those members who are directly affected by this outbreak.
CFCU Mobile App
Pay bills and deposit checks, 24/7.
Online Banking
24/7 secure account access.
Drive-Thru ATMs
24/7 deposits and withdrawals.
Support & Resources
There are a number of resources available to help those directly and indirectly affected by COVID-19. We have listed a few below to help affected members through this difficult time.
Unemployment Insurance (OK & KS)
If your job has ended or your employer has cut back work hours – even temporarily – you should apply immediately for Unemployment Insurance benefits.
Economic Impact Payments
View details and receive the latest updates on Coronavirus Tax Relief and Economic Impact Payments directly from the IRS.
Disaster Assistance
If you need assistance finding food, paying housing bills, or accessing essential services, visit the 211 website or dial 211 to speak to someone who can help.
Avoid Scams
Stay alert! Fraudsters have deployed a variety of scams involving coronavirus and government stimulus checks.
Your Finances & Coronavirus
As your partners in financial success, we’ve compiled a list of things you can do to minimize the financial impact of COVID-19.
Get Your Home Ready
Interim guidance from the CDC to help household members plan for community transmission of COVID-19 in the US.
Stay Informed
Keep up to date with information about COVID-19 and recommendations to limit the spread of the novel coronavirus with trusted international, federal, state, and local agencies.
